Return and exchanges

 

Returns Policy Overview:

At MISS H , we want you to love what you ordered! If you’re not completely satisfied with your purchase, we’re here to help.

 

  1. Eligibility for Returns:

- Items can be returned within 7 days of the purchase date.

- To be eligible for a return, the item must be unused, unworn, and in the same condition you received it. It must also be in the original packaging, with all tags attached.

- Certain items (e.g., swimwear, underwear, or sale items) are non-returnable for hygiene reasons.

 

  1. Return Process:

- To initiate a return, please contact our customer service team at info@misshdesigns.co.za

060-9884097

- Provide your order number and the reason for the return.

- You will receive a return authorization and instructions on how to send your item back.

 

  1. Return Shipping:

- Customers are responsible for return shipping costs unless otherwise stated.

- We recommend using a traceable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

 

  1. Refunds:

- Once we receive your returned item, we will inspect it and notify you of the status of your refund.

- If approved, your credit note will be processed, and a credit will automatically be applied to you within  10 business days.

- All refunds is within 30 business days

- Please note that shipping costs are non-refundable.

 

  1. Exchanges:

- If you need to exchange an item for a different size or colour, please initiate a return for the original item and place a new order for the desired item. Please note items are made on pre order and we may not be able to source once out of stock

 

  1. Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will arrange a replacement or credit note.

 

  1. Contact Us:

If you have any questions about your return, please contact us at:

- Email: info@misshdesigns.co.za

- Phone: 0609884097

 

      • Trading Hours:
        Monday to Thursday: 9:00 AM - 3:00 PM
        Friday: Closed for mosque

      • Courier Information:
        All courier deliveries take 3-5 working days. Please note that no couriers are dispatched on weekends or public holidays.

      • Courier cost from R100-250 Size dependant 

      • Order Collection:
        Kindly collect your order within 7 days of receiving the notification for collection.